- Effective Date: January 1, 2025
At Vital Hospice, Inc. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website vitalhospice.net and engage with our services. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect personal information that you provide to us when you use our website and services. This may include:
Personal Identifiable Information: Your name, phone number, email address, and any other contact information you provide.
SMS Consent Data: Phone numbers and consent for receiving SMS communications.
Usage Data: Information about how you interact with our website, including device information, IP address, and browsing activity.
2. How We Process Your Information
We use your personal information for the following purposes:
To communicate with you regarding your appointments, billing, and other essential services.
To provide you with requested services, including SMS notifications.
To improve the user experience on our website and optimize our services.
To comply with legal and regulatory obligations.
3. When and With Whom We Share Your Personal Information
We will not sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following cases:
Service Providers: We may share your information with vendors and service providers who assist in delivering our services (e.g., SMS service providers).
Legal Compliance: We may disclose your information if required by law or to comply with legal processes.
We ensure that these third parties respect your privacy and only use your personal information for the specific services they provide to us.
4. SMS Consent Communications
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: SMS communication is only limited to internal conversation, for example. [Hi Colleague, Thank you for sending out the email the other day. To stop receiving SMS messages, reply STOP to any SMS message from us. You can opt back in at any time by replying START.]
Message Frequency: The frequency of messages may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your appointments or account status.
Potential Fees: Carriers may charge fees for SMS messages. Standard message and data rates may apply depending on your mobile carrier and location.
Opt-In Method: You may opt in to receive SMS messages by checking the box for SMS consent
Opt-Out Method: To stop receiving SMS messages, reply STOP to any SMS message from us. You can opt back in at any time by replying START.
Standard Messaging Disclosures:
“Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider. You can opt out of receiving SMS messages at any time by texting ‘STOP’ to the number from which you received the message. For assistance, text ‘HELP’ to Phone: 626-829-1411
or visit our website: www.vitalhospice.net
5. Your Rights
You have the right to:
Access: Request access to the personal information we hold about you.
Rectification: Request correction of any inaccuracies in your personal information.
Erasure: Request deletion of your personal information, subject to certain legal limitations.
Opt-Out: You can opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at the contact details below.
6. Opt-In Method
- By filling out a paper form
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically for any updates.
8. Standard Messaging Disclosures:
Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider. You can opt out of receiving SMS messages at any time by texting ‘STOP’ to the number from which you received the message. For assistance, text ‘HELP’ to 626-829-1411 or visit our privacy policy.
9. Additional
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate companies for marketing purposes
10. Contact Us
If you have any questions or concerns about this privacy policy or our practices, please contact us at:
Vital Hospice, Inc.
5050 Palo Verde St., Suite 210
Montclair, CA 91763-2329
Phone: 626-829-1411
eFax: 323-457-0070
Website: www.vitalhospice.net